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Digital Skills Observatory | Interview 3

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Main Findings

  • About two thirds of the treatment group (60 out of 95) answered the question "Is there a specific social media that want to learn and install?" with Yes, but the control group was evenly split on this issue: only 51% answered Yes (42 out of 82). Most people would like to learn how to install Instagram, Twitter, and Viber. Furthermore, many answers seem to point to a very dynamic landscape of social media use in general.

  • A majority of respondents (101 out of 177) says their use of technology on their smartphone has not changed since the last interview.

  • More than 85% of the respondents use Digital Financial Services sometimes, often, or very often. People in the Treatment group have a higher balance on digital financial services then the Control group.

  • Many more people from the Treatment group use wi-fi in comparison to the Control group. Still there is no noticable difference between the groups when it comes to buying data bundles. For 60% this happens daily.


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Interview Location 

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33.3% 31.1% 28.2% Location of InterviewWorkHomeCommunity CentreSomeone else's homeSchoolPhone
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General Questions


Some basic information about the 177 respondents for Interview session 3 and an overview of the questions asked under section General.

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Respondents Group

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52.5% 47.5% GroupTreatmentControl
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General Q1: What is the status of your phone?

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74% 20.9% G1: What is the status of your phone?Working wellNot working wellLost phoneBroken (Phyisical damage)
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G3: Have you had to buy/receive a new phone, apart from the one you had since we started visiting you?

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14235NoYesCount0100200
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G7: Have you ever repaired the phone you have?

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16413NoYesCount0100200
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G4: How much is the cost of the phone?

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G4: How much is the cost of the phone (in Kenya Shilling)?: not empty
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Last updated: 3 days ago